Once I place my order, how long will it take to be shipped? TOP
Each of our products are made to order so please allow 7 to 10 business days for your order to be ready. If there is an unexpected delay, we will notify you. If you need your order faster please let us know by email, email@example.com and we will be happy to assist you.
Returns and Exchanges TOP
We work hard to make sure you are happy, however if you are not satisfied with your collar, no problem! Just return it back to us within 7 days of receiving your shipment along with an explanation as to why you are returning your collar. We will gladly issue a refund or replace your item. Please note that you are responsible for paying return shipping.
How do I measure my dog for a collar? TOP
For a standard buckle collar you can measure using a flexible measuring tape and measure where the collar will lay. Pull it tight enough so that there is no slack. Add 2 inches for the actual collar size. By adding 2 inches you will ensure the collar will be comfortable on your pup and not too tight. If your pup is between sizes we recommend you order the next size up.
Are your collars and leashes washable? TOP
Yes! All of our products are made from high quality materials and are washable. We suggest you either place them in the top rack of the dishwasher or on the gentle cycle of your washing machine. We recommend laying them flat to air dry instead of putting them in the dryer.
What shipping method do you use? TOP
We ship via USPS Priority Mail with delivery confirmation. Delivery takes anywhere from 2-4 days. If you would like your order shipped another way, please contact us.
Do you ship international? TOP
We ship via USPS First-Class International. Delivery time varies by destination. If you need your order sooner, we can ship via USPS Priority Mail.
What methods of payment do you accept? TOP
We accept Visa, Mastercard, Discover and PayPal. We also accept money orders and checks through the mail. Please contact us at firstname.lastname@example.org for our mailing address.
Do you make custom sizes? TOP
Absolutely! Simply choose the "Custom" option from the drop down menu at checkout and in the "Additional Comments" box indicate which size/length combo you need. If you have any questions or would rather email us your request you can do so at email@example.com.